Refund & Return Policy

Last Updated: October 8, 2026

At Safi Supply, we want you to be satisfied with your purchase. If you receive an eligible product that is defective, damaged, incorrect, or otherwise qualifies for a return under this policy, please contact us.

1. Return Period

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item generally must be:

In its original condition
Unused or lightly inspected
In the original packaging
Returned with all accessories and included items
Accompanied by proof of purchase

Certain products may have different return requirements, which will be stated on the product page or at checkout.

2. Defective Products

If a product arrives defective or stops functioning due to a manufacturing defect within the applicable return period, contact us before returning it.

We may request:

Order number
Photos or videos
Product serial number
Description of the issue
Photos of packaging

Depending on the circumstances, we may offer a replacement, exchange, repair, or refund.

3. Damaged Products

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

4. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

We will review the order and, where appropriate, arrange for the correct item to be shipped or provide another appropriate resolution.

5. Change-of-Mind Returns

If you simply change your mind about a purchase, eligible products may be returned within 30 days, provided they meet our return conditions.

The customer may be responsible for return shipping costs for change-of-mind returns.

Important: Opened electronics, software, media, or products that cannot reasonably be resold may be subject to additional restrictions.

6. Non-Returnable Items

The following items may not be eligible for return unless they arrive defective, damaged, or incorrect:

Opened software with a used activation/license key
Downloadable digital products
Gift cards
Products specifically identified as non-returnable
Products damaged through customer misuse
Products with missing parts or accessories
Products that have been modified or altered
Products returned outside the applicable return period

7. Return Authorization

Please do not send products back without contacting us first.

Customers should contact us to obtain return instructions and, where applicable, a return authorization.

Unauthorized returns may be delayed or rejected.

8. Return Shipping

If the return is due to:

A defective product
A damaged product
An incorrect product being shipped

we may provide or reimburse reasonable return shipping costs, subject to our review.

For eligible change-of-mind returns, the customer may be responsible for return shipping.

9. Refunds

After we receive and inspect the returned product, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

10. Partial Refunds

A partial refund may be issued if an eligible returned item is missing accessories, components, packaging, or shows signs of use or damage that were not present when shipped.

We will communicate any applicable deduction before processing the final refund when reasonably possible.

11. Exchanges

Where inventory is available, we may offer an exchange for eligible defective, damaged, or incorrect products.

If the replacement product is unavailable, we may provide a refund or another appropriate resolution.

12. Manufacturer Warranty

Some electronics may be covered by a manufacturer’s warranty.

If the manufacturer’s warranty applies, we may direct you to the manufacturer for warranty service depending on the product and circumstances.

Manufacturer warranty terms are controlled by the manufacturer.

13. Refused or Undeliverable Packages

Customers are responsible for providing a correct and complete shipping address.

If an order is returned to us because of an incorrect address, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply before the order can be reshipped.

14. How to Request a Return

Please email us at sales@safisupply.com with the subject line “Return Request” followed by your order number, and include:

Full name
Order number
Product name
Reason for return
Photos/videos if applicable
Description of the problem

Our customer service team will review your request and provide further instructions.

15. Contact Us

Safi Supply
Operated by SAFI MART LLC
Email: sales@safisupply.com
Address: 705 Martin Field Dr, Lawrenceville, GA 30045
Website: https://safisupply.com